Third Parties & Sub-processors
Last updated 29 April 2026
This article lists the third-party service providers and sub-processors used to deliver Money Alive Office, along with the data they handle and where they operate.
Last revised: 20.03.2024
Our approach
We mandate that all third-party service providers enter a Data Processing Agreement (DPA) to ensure a comprehensive and secure data management framework. This agreement encompasses all requisite Standard Contractual Clauses (SCC) to safeguard data processing activities.
Sub-processors
| Provider | Utilisation | Data affected | Impact on users | Location |
|---|---|---|---|---|
| Amazon Web Services (AWS) | Provides foundational infrastructure services including servers for databases and application logs, email services, storage solutions, and backup systems. | Databases, application logs, email correspondence, storage content, and backup data. | Both viewers and administrators. | London, European Union. |
| Manages corporate email services, analytics, and backups on Google Drive. | Email communications and analytics data. | Both viewers and administrators. | London. | |
| Pipedrive | Acts as the Customer Relationship Management (CRM) system. | CRM data. | Administrators (conditionally). | European Union. |
| Twilio | Facilitates SMS communications. | SMS messages. | Both viewers and administrators. | European Union. |
| Mailgun | Provides email delivery services. | Email communications. | Both viewers and administrators. | European Union. |
| Cloudflare | Offers web application firewall (WAF) services and DNS management. | Security and domain name services. | Both viewers and administrators. | Global (availability may vary by user location). |
| Digital Ocean | Supplies servers and databases for disaster recovery purposes. | Disaster recovery resources. | Both viewers and administrators. | London. |
| Force24 | Conducts email marketing campaigns. | Marketing email communications. | Administrators. | European Union. |
Note
- Viewers are temporarily added to certain systems for support purposes and are removed upon the completion of the support process.
- Service availability and functionality are contingent upon user location. Certain services may be disabled upon request.
Subscription for updates
Should you wish to receive notifications regarding updates or additions to our list of third-party service providers or subprocessors, please forward your request to privacy@moneyalive.co.uk