Video isn't playing
Last updated 29 April 2026
Most playback problems come down to bandwidth, browser support or a corporate firewall. Try a different browser or network first, then work through the table below.
How streaming works
Money Alive Office uses adaptive bitrate streaming — the player automatically lowers video quality when your connection drops, so playback can continue. Most modern browsers and devices handle this well, but a few don't, and corporate networks can block parts of it.
Troubleshooting
| Symptom | Likely cause | Fix |
|---|---|---|
| Video freezes | Browser struggles with adaptive streaming | Try a different browser or device (e.g. Chrome on desktop). If that doesn't help, contact support so we can switch your player to a different delivery method. |
| Video pauses repeatedly | Session glitch or streaming issue | Sign out via www.moneyalive.io/logout, sign back in and try again. If it persists, contact support. |
| Three dots / spinner | Buffering — bandwidth too low | Move to a more stable network (e.g. home Wi-Fi instead of mobile data). |
| Won't play on a work device | Corporate firewall or security software blocking the player | Ask your IT team to whitelist Money Alive Office. |