FAQs

7 articles

Can I remove a client and get the journey credit back?
Why client records and journey credits aren't reversible in Money Alive Office.
Contact support
How to reach Money Alive Office support.
Contact the right team
Which Money Alive Office email address to use for support, sales, accounts and other queries.
Email invite couldn't be delivered
What to check when Money Alive Office reports that an invite email bounced.
Review your subscription
How to review or change your Money Alive Office subscription before it renews.
Turn on Refer a friend
Let viewers share the journey they've just completed with friends and family.
Video isn't playing
Fix freezing, pausing or buffering videos in Money Alive Office.