Email invite couldn't be delivered
Last updated 29 April 2026
This message means Money Alive Office sent the invite email but the receiving server rejected it — known as a bounce.
Why this happens
Bounces can come back instantly or up to 24 hours later, depending on the client's email provider. Common causes are typos, full inboxes and out-of-office auto-replies that look like delivery failures to the sending server.
Troubleshooting
| Symptom | Likely cause | Fix |
|---|---|---|
| Bounce within seconds of sending | Typo in the email address | Open the client profile, correct the address and resend the invite. |
| Bounce hours after sending | Recipient inbox full | Ask the client to clear space, then resend. |
| Bounce only when client is on leave | Auto-reply / out-of-office misread as a delivery failure | Wait until they're back, then resend. |
| Repeated bounces from the same domain | Recipient's mail server is blocking us | Email support@moneyalive.co.uk so we can investigate. |