Help a client log in
Last updated 29 April 2026
Clients (viewers) sign in to Money Alive Office with a single-use access code sent to their email — there is no password for clients. The same flow is used every time, whether it's their first visit or a return visit.
How a client signs in
- You invite the client from Money Alive Office. They receive an email with a link to www.moneyalive.io.
- The client opens the email and clicks the link (or visits www.moneyalive.io directly).
- The client enters their email address.
- If the email matches an invited client, Money Alive Office sends them an access code by email.
- The client enters the access code on the sign-in screen.
- They're taken to the video journey they were invited to. If they've been invited to more than one box set, a selection screen appears so they can pick which one to watch.
Troubleshooting
| Symptom | What to do |
|---|---|
| Client didn't receive the invitation email | Resend it from their record, and ask them to check spam/junk. |
| Client didn't receive the access-code email | Ask them to check spam/junk and confirm the email address they entered matches the one you invited. |
| Access code not working | Codes are single-use and time-limited. Ask the client to request a fresh one by entering their email again. |
| Client can't see a journey after signing in | Confirm you've invited them to a journey — see Send a journey invite. |