Access codes for viewers (clients)
Last updated 21 October 2026
Viewers (clients) sign in to Money Alive Office using an access code emailed to them — no password needed. The code typically arrives within a few minutes of being requested.
What you'll need
- The email address you were invited with.
- Access to that inbox.
If the access code email hasn't arrived
- Wait up to 15 minutes and check your inbox.
- Check your spam or junk folder — emails are occasionally filtered there.
- Ask for a new code. Go to www.moneyalive.io and enter your email address again. Use the code from the newest email.
- Contact support at support@moneyalive.co.uk if you still can't get in.
Troubleshooting
| Symptom | What to try |
|---|---|
| Email still missing after 15 minutes | Enter your email address again at www.moneyalive.io to get a fresh code. If it still doesn't arrive, contact your adviser or support@moneyalive.co.uk. |
| Code says "already used" | Each code is single-use. Request a new one — see Access code already used. |
| Code says "expired" | Codes are time-limited. See Get a new access code if yours has expired. |