Access codes for system users (admins)
Last updated 29 April 2026
Access codes provide a second factor of authentication for system users (admins) on Money Alive Office, alongside your password. After you submit your password, an access code is emailed to you. This article covers what to do if it doesn't arrive.
What you'll need
- A Money Alive Office system user account.
- Access to the email inbox linked to that account.
Steps
- Wait up to 15 minutes — codes usually arrive within a couple of minutes, but allow 15 to be safe.
- Check your spam or junk folder — our emails are occasionally filtered there.
- Check with your IT team if you use a corporate email address — the access code email may be caught by a corporate spam filter.
- Contact support at support@moneyalive.co.uk if none of the above resolves the problem.
Domains to whitelist
Ask your IT team or email provider to whitelist these domains so future codes are delivered:
| Domain | Purpose |
|---|---|
*.moneyalive.co.uk |
Money Alive Office system emails |
*.moneyalive.io |
Sign-in and access code emails |