Troubleshoot access code delivery
Last updated 29 April 2026
Access codes authenticate both system users (admins) and viewers (clients) into Money Alive Office. If you're not receiving yours, follow the guide that matches your account type.
Pick your guide
| Account type | Guide |
|---|---|
| Viewer (client) | Access codes for viewers (clients) |
| System user (admin) | Access codes for system users (admins) |
System users cannot retrieve access codes on behalf of their clients — clients must request their own.