You've reached the system user limit
Last updated 29 April 2026
Each Money Alive Office plan includes a fixed number of system users (advisers and admins inside your firm). When that limit is reached, Add or update a system user won't let you create another.
You have two options.
Free up a slot
If a colleague has left the firm or no longer needs access, archive their account to free up a seat. See Archive or unarchive a user for the steps.
Upgrade your plan
If everyone on the current list still needs access, your firm needs a higher seat count. Email accounts@moneyalive.co.uk with:
- Your firm name
- The number of additional system users you need
- A short note on the timeframe (e.g. immediate, next month)
The team will confirm pricing and update your plan, after which you'll be able to add the new users straight away.