Archive a journey
Last updated 13 October 2026
Archiving a journey takes it off your Client dashboard, but keeps its full history. Use it for journeys you no longer need to follow.
Archive a journey
- Open the client's journey report: click the client on the Client dashboard, or open them from the Client directory and choose their journey.
- Open the three-dot menu and choose Archive (4).
To bring it back, open the report again and choose Restore from the same menu.
Archive journeys automatically
Go to Settings, then Journey settings, and open Journey auto archive (3). Journeys with no activity for the time you choose are archived for you, and we email you a list of them.
Good to know
| Question | Answer |
|---|---|
| Can I undo it? | Yes. Choose Restore on the journey report. |
| What if the client comes back? | If they sign in to an archived journey, it's restored automatically and shows on your dashboard again. |
| Do I get the credit back? | No. Archiving doesn't refund a credit. |
| Is anything deleted? | No. The journey, its notes and its report are all kept. |